Q. How to open a Demat account with Moneysukh?

1. First download and then log in to the “MoneySukh Pro” app.
2. To download the application, follow the below link:

• For Android, Click here
• For iOS, Click here
• For Web Application, Click here

1. Go to the “signup” option.
2. Now enter your active “mobile number” & enter “OTP” & “mail ID.”
3. Enter the “PAN” card details.
4. Fill in personal details regarding your profile, then continue.
5. Now enter bank details.
6. Complete the IPV process by clicking a selfie.
7. Now upload your signature copy.
8. Now complete your “E-KYC signature” process.
9. All the formalities are completed. Now it will take a minimum of 2 business days to activate your account.

Q. Document required for account opening

1. Identity Proof (Mandatory)

Choose any one of the following:

• PAN Card/Aadhaar Card/Voter ID/Passport.

2. Bank Details

• A/C Number, IFSC Code, Account holder name

3. Income Proof (Required only for F&O, Currency, or Commodity segments)

Any one of:

• Latest ITR Acknowledgment
• Form 16 or salary slip (last 3 months)
• 6-month bank statement (with salary/income credit)

Q. What is In-Person Verification (IPV)?

In-person verification (IPV), as per SEBI guidelines, is compulsory and is a way to verify your identity before we open your Demat or trading account. This allows the applicant, whoever they are, to verify that they are genuine and that the documents they have submitted match up.

Q. How long will it take for my MoneySukh account to be activated?

It normally takes 1-2 business days.

Q. Reasons for the delay in the account opening process

1. Inadequate or Incorrect Documentation

• PAN or Aadhaar missing
• Blurry, cropped, or unfocused uploads
• Mismatched names between PAN and Aadhaar
• Outdated, expired, or incorrect documents (old bank statements)

2. Aadhaar Not Linked to Phone

• Aadhaar-based eSign requires an OTP on the phone linked to your Aadhaar.
• If your Aadhaar is not linked to your phone, then e-sign will fail.

3. Incomplete/Failed In-Person Verification (IPV)

• The video is poorly recorded
• PAN is poorly shown
• Audio and/or video issues during recording
• IPV was never attempted

⁣4. Manual Review Takes Time

• Number of applications
• Review teams must manually verify discrepancies in submitted documents
• Solution: wait 1-2 business days or contact support to follow up.

Q. What should I do to reactivate my account?

If your MoneySukh account has become inactive or temporarily disabled, you can reactivate it by following a few simple steps, depending on the reason for deactivation

Steps to Reactivate Your Account:

1. Contact Customer Support

Reach out to the MoneySukh support team:

• Call: +91-96382-38000

• Email: support@moneysukh.com

  Mention your Client Code and registered mobile number

2. In case of no trading activity:

• If there is no trading activity performed in last 24 months, then go to this → (LINK)

Q. I haven't got my user ID & password yet.

If you’ve completed the MoneySukh account opening process but haven’t received your login credentials, here’s what you can do:

First, Check These Things:

1. Check Your Email & SMS (Including Spam/Junk Folder)

• MoneySukh typically sends your user ID and password via:
  • Email (from: support@moneysukh.com or info@moneysukh.com)
  • SMS to your registered mobile number

⁣2. Account May Still Be in Process

• If your account was opened recently (within 24–48 hours), it may still be under review or KYC processing.

If You Still Haven’t Received It:

Contact Customer Support

Provide your full name, registered mobile number, and, if possible, PAN number.

• Call: +91‑96382‑38000
• Email: support@moneysukh.com

Q. Is there any charge for opening a trading and Demat account?

• Charges for Opening an Account Online:

• Currency, F&O, and Equity Online Opening: ₹0
• Opening Price Online (Commodities MCX Included): ₹0

• Charges for Opening an Account Offline:

• Currency, Equity, and F&O: ₹400
• Commodities Included—₹600